Questions & answers

Frequently asked questions

Before you book a session, it helps to know what to expect. If you don't find your question here, just get in touch — I reply within 24 working hours.

About the working method

What is coaching and who is it for?

Coaching helps you sort out your thinking, see your situation from a new perspective, and make decisions that are truly your own. It is for people facing a career change, a difficult decision, or who want to regain a sense of direction. We work in an ICF-standard format of 6–10 sessions every 2–3 weeks.

What is the difference between coaching and mentoring?

In coaching, I do not hand you solutions — I help you reach your own. In mentoring, I bring my own perspective and tell you plainly what I see. Mentoring works well when you need the experience and context of someone who has worked in a similar environment — for example, when stepping into a new role or navigating a situation that is hard to discuss inside your organisation. I wrote more about this in the article on when a coaching session must become mentoring.

What is strategic decision consulting?

Strategic decision consulting is for people facing a decision of larger scale — professional, organisational, or personal. Together we diagnose the situation, map possible courses of action, and establish a decision frame. Typically 3–6 meetings over 4–8 weeks, or a single intensive decision session of 2–3 hours.

How do I start working with Balance BCC?

The first step is booking a session in the calendar on the contact page, or a message through the contact form. We check whether the topic you are bringing falls within the area where I can help, and decide together which format makes most sense: coaching, mentoring, or consulting. See also how to prepare for your first session.

Are coaching sessions available online?

Sessions take place online via Zoom or Google Meet, as well as in person in Wrocław, Poland. I work in Polish, English, and German.

Booking, payment & logistics

How much does a session cost and how does payment work?

A session costs 50 EUR for 50 minutes. Payment is made upfront, at the moment of booking in the calendar, through Stripe — by card or another available method. Your card details never pass through this website.

Can I cancel or reschedule my session?

Yes. Cancelling at least 2 calendar days before your session gives you a full, automatic refund — you will find the link in your booking confirmation. You can also reschedule once under the same terms. Requests made later require individual approval. Full details are in the Terms of Service.

What happens if I am late?

The session ends at the scheduled time regardless of a late start. If you know you will be late or cannot join on time, message me as soon as possible — these situations are handled individually, often with the option to reschedule.

Is what we discuss confidential?

Yes. Everything you share during a session stays confidential, in line with the ICF ethical standards for coaching work, subject to exceptions required by law.

How many sessions do I usually need, and can I stop at any time?

Each session is booked and paid for individually — there are no prepaid packages. Coaching usually runs 6–10 sessions every 2–3 weeks, but you decide how many sessions you need, and you can stop working together at any time.

Didn't find the answer to your question?

Send a message through the contact form, or book a session right away — the first conversation will show whether and how I can help.

Go to contact →